Complaint Form
If you wish to submit a complaint about a product purchased in our store (e.g., due to a defect, damage, or non-compliance with the contract), you can use the complaint form below. Print it and fill it out, then include it with your return shipment or send us a scan/photo of the completed form by email.
Please note that you may submit a complaint in any form (e.g., directly in the body of an email), but the form helps ensure that you provide all the necessary information.
Customer Details
Full name / Company name: ......................................................
Address (street, postal code, city): ......................................................
Phone number: ..............................................
E-mail address: ..............................................
Order / Invoice number: ..............................................
Date of receipt of goods: ..............................................
Product Details
Product name: ..............................................
Quantity / Batch number (if applicable): ..............................................
Description of the Defect / Non-Conformity
Please describe the problem, when it was noticed, etc.
......................................................................................
......................................................................................
......................................................................................
Customer Request
(please tick the appropriate option)
[ ] Repair of the product
[ ] Replacement with a new product
[ ] Price reduction – proposed reduction amount: ………… PLN
[ ] Withdrawal from the contract (refund) – applies to significant defects
Bank account number for refund: ..............................................
Additional Comments
......................................................................................
......................................................................................
(Place and date) .............................................. (Customer’s signature) ..............................................
Instructions for the Customer
Once we receive your complaint, we will contact you promptly — no later than within 14 days — to inform you how it will be handled.
As part of the complaint procedure, we may ask you to return the product to our address. In such cases, the shipping cost is covered by the seller (we will send you a prepaid return label or refund the shipping cost).
More information about the complaint process can be found in our Terms and Conditions (§7 Complaints) and in the correspondence we will exchange during the case review.
Thank you for shopping with us, and we apologize for any inconvenience caused.
We will do our best to resolve the issue as quickly as possible.
Return address for the product:
„Own-designed” Patrycja Ridha Hassan
ul. Asnyka 4/15, 43-300 Bielsko-Biała
email: biuro@teazen.pl, tel: +48 798310303
(This form does not limit your consumer rights — you may submit a complaint without using this form.)