Shipping & Delivery Policy
Delivery Scope
We currently deliver only within Poland, using trusted courier services and the InPost Parcel Locker network.
Delivery times depend on the selected shipping method and the recipient’s address.
Delivery Options
We currently offer two shipping methods:
1. Courier Delivery
Delivery by courier to the specified address (home or workplace).
Cost: PLN 15 (incl. VAT)
Courier deliveries usually arrive within 1–2 business days from dispatch.
2. InPost Parcel Lockers
Delivery to the selected InPost Parcel Locker.
Cost: PLN 15 (incl. VAT), regardless of location.
Parcels usually arrive at the locker within 1–2 business days from dispatch.
InPost will notify you about delivery progress and provide a pickup code via SMS and/or e-mail.
3. Personal pickup
During the hours specified via email, the customer may collect their order in person.
The pickup address and available hours are provided after the order is placed.
4. Local delivery within the city of Bielsko-Biała
Upon the customer’s request, free local delivery within Bielsko-Biała is available.
Delivery details are arranged individually.
Free Delivery
From time to time, we run promotions that include free delivery, for example for orders exceeding a certain value (100zł).
Current thresholds for free delivery are displayed on the homepage or in the shopping cart during checkout.
Outside of promotional periods, the shipping cost is always clearly shown in the order summary before payment.
Order Processing Time
Orders are usually prepared and dispatched within 24–48 hours (1–2 business days) after payment has been credited (or confirmed by the Fondy system).
Courier and InPost parcels typically arrive the next business day after dispatch.
For more remote locations or smaller towns, delivery may take up to 2 business days.
Typical total order fulfillment time: 2–4 business days.
During holidays or peak sales periods, delivery times may be slightly longer.
Shipment Tracking
Once your order is shipped, you will receive a dispatch confirmation e-mail containing your tracking number and a link to track the parcel (if the carrier provides tracking).
For InPost deliveries, you’ll receive a separate SMS and/or e-mail notification directly from InPost with your pickup code.
Delivery Issues
If your parcel does not arrive within the expected timeframe or shows irregularities (e.g. status “stuck in sorting”), please contact us — we’ll help resolve the issue with the carrier.
If the delay is beyond our control, we’ll inform you and take all reasonable steps to ensure your parcel is delivered as soon as possible.
Contact: biuro@teazen.pl , phone number: +48 798310303
Damaged Parcels
Please check the condition of your parcel upon delivery.
If the packaging appears damaged or opened:
• When receiving from a courier, request a damage report (the courier is obliged to have a form).
• For InPost lockers, report the issue via the InPost mobile app or their customer hotline.
Then contact us — we’ll assist you in filing the claim and agree on a solution (e.g. replacement shipment or refund).
Lack of a damage report does not prevent you from filing a complaint, but it may help speed up the process.
Additional Information
If you have any special shipping requests (e.g. gift order without receipt, delayed shipment on a specific date), please leave a note in the “Order comments” field or contact us directly — we’ll do our best to accommodate your request if possible.
Restrictions and Other Provisions
Deliveries are carried out only within the territory of Poland.
International shipping is not available.
Detailed delivery terms and possible limitations are also set out in the Store Terms & Conditions (§5).
TEAZEN.pl
email: biuro@teazen.pl | 📞 +48 798 310 303
Last updated: November 10, 2025