Terms of use of the Teazen.pl website
Teazen.pl Store (hereinafter also referred to as the "Store") operates under the terms described in these Terms and Conditions. By using the Store and placing orders, the user accepts the following provisions. The Terms and Conditions are available free of charge on the Store's website and may be downloaded, reproduced, and stored by the user at any time.
Effective date: [01.11.2025]
§ 1. General Provisions
Seller: “Own-designed” Patrycja Ridha Hassan, ul. Wapienicka 36, 43-382 Bielsko-Biała, Poland,
NIP: 6792885358, REGON: 541841545,
Email: biuro@teazen.pl
Scope of the Store's operation: retail sale of goods via the Internet within the territory of Poland (no international shipping).
Language and law: contracts are concluded in Polish. In matters not regulated herein, Polish law shall apply, in particular: the Act on Providing Services by Electronic Means, the Consumer Rights Act, the Act on Out-of-Court Consumer Dispute Resolution, and the Civil Code.
Technical requirements: a device with Internet access, an up-to-date browser with JavaScript and cookies enabled; an active email address.
Users:
Consumer – a natural person making a purchase not directly related to their business/professional activity; a sole proprietor acting outside their business profile (as registered in CEIDG) is also considered a consumer.
Entrepreneur – an entity purchasing in connection with their professional business activity.
Electronic services: customer account, order form, newsletter (upon consent). Services are free of charge. An account can be deleted upon request; the Seller may block an account in case of legal or Terms violation after prior notice.
Data protection: in accordance with GDPR and the Personal Data Protection Act; details in the Privacy Policy.
§ 2. Definitions
Seller / Service Provider – as defined in §1.
Store – the e-commerce platform available at www.teazen.pl.
Client – any entity making a purchase in the Store.
Consumer – as defined in §1.
Entrepreneur – as defined in §1.
Product / Goods – a tangible item offered in the Store.
Sales Agreement – a distance contract between the Client and the Seller.
Order – Client's declaration of intent aimed at concluding a Sales Agreement.
Account – client panel after registration.
Business Days – Mon–Fri, excluding public holidays.
§ 3. Product Information and Pricing
Assortment: products are brand new, free of defects, and legally introduced to the market. Color differences may result from the Client's device settings.
Nature of information: content on the site (descriptions, prices, availability) constitutes an invitation to contract; only the Client's Order constitutes an offer.
Prices: listed in PLN, gross (incl. VAT). Prices do not include shipping costs (provided separately before purchase). The binding price is the one at the time of placing the Order.
Promotions: may be available; details are always described with the promotion. Promotions are not combinable unless stated otherwise.
Shipping costs: borne by the Client unless otherwise stated in a promotion; the amount is provided in the cart before payment and in the "Shipping and Delivery" section.
§ 4. Placing Orders and Contract Conclusion
How to place an Order: add Product to cart → provide recipient and delivery details (and billing info, if different) → select delivery and payment method → accept Terms → click "Order and Pay."
Email confirmations:
-
Email confirming receipt of the Order (not a contract yet),
-
Email confirming acceptance for processing – this constitutes the conclusion of the Sales Agreement (after successful payment authorization).
Inability to fulfill: if the Order cannot be fulfilled for objective reasons (e.g. stock error), the Client will be informed within 2 business days and refunded promptly (no later than within 14 days).
Contract retention: the contract is recorded through the Terms on the site + confirmation email with Order specification; proof of purchase (receipt/invoice) is provided electronically or on paper. The Client agrees to receive electronic invoices.
Changes/cancellation: possible until shipment by emailing biuro@teazen.pl. After dispatch – only within the right of withdrawal (for Consumers).
§ 5. Payment and Delivery
Payment methods:
-
Przelewy24 via secure Fondy gateway.
-
Traditional bank transfer using details provided in order confirmation.
Cash on delivery is not available.
Payment deadline: immediately after placing the Order (redirected to Fondy). Unpaid Orders within 2 days may be canceled.
Order fulfillment: preparation and dispatch usually within 24–48 hours (1–2 business days) after payment is posted.
Delivery:
-
Courier to address – usually delivered within 1–2 business days after dispatch.
-
InPost parcel locker – usually delivered within 1–2 business days after dispatch.
-
Personal pickup – location and hours sent via confirmation email.
-
Bielsko-Biała local delivery – by prior arrangement with the client.
Delivery cost: standard 15.00 PLN gross (courier/locker) in Poland, unless stated otherwise (e.g. promotion/free shipping).
Total typical processing time: 2–4 business days (fulfillment + delivery). May be longer during peak periods.
Package receipt: we recommend checking package condition; in case of damage – fill out a damage report with the courier or report via InPost app and contact us. Lack of report does not exclude complaints but may aid recovery.
Non-collection: if a package returns due to non-collection, we will contact the Client regarding reshipment (additional cost
may apply). If no contact or refusal – we may withdraw from the contract and refund the amount minus logistics costs.
Risk of accidental loss: for Consumers – upon delivery; for Entrepreneurs – upon handover to the carrier.
§ 6. Withdrawal from Contract (Returns)
Consumer right: 14 days from receiving the item. It suffices to send a declaration before the deadline.
Exclusions: per Art. 38 of the Consumer Rights Act, including: custom-made items, perishable goods, sealed products unreturnable once opened for health/hygiene reasons (e.g. opened food sachets), press, fully performed services with prior consent, etc.
How to withdraw: send a clear declaration to biuro@teazen.pl or by mail. You may use our template (optional). We will confirm receipt by email.
Returning goods: return within 14 days from declaration (dispatch before deadline is sufficient) to the address provided by
us (usually the Seller’s address). Include order details to expedite identification.
Return shipping costs: borne by the Consumer (unless otherwise agreed or not properly informed).
Refund: within 14 days of receipt of withdrawal declaration; we may withhold until we receive goods or proof of return. We refund price + cost of the cheapest offered delivery, using the same method (unless agreed otherwise), without extra fees.
Value reduction: if the item was used beyond checking its features/function, the refund may be reduced.
Entrepreneurs (professional purchase): 14-day withdrawal right does not apply.
§ 7. Complaints (Non-Conformity of Goods)
Basis: for Consumers (and sole proprietors with consumer rights) – Consumer Rights Act (implementation of Directive 2019/771/EU); for other Entrepreneurs – Civil Code (with limitations below).
Deadline and presumption: liability for non-conformity existing at delivery and disclosed within 2 years; defects revealed within this period are presumed to have existed at delivery.
Reporting: email to biuro@teazen.pl (or by mail). Provide order ID, defect description, and your request (repair/replacement/price reduction/withdrawal). Attach photos if possible.
Returning goods: at our request – return at our cost (we send label) or we arrange pickup. Do not send COD.
Rights: initially you may request repair or replacement. You may request price reduction or withdrawal if: we refuse, delay, the remedy is ineffective, or obviously unfeasible. Withdrawal applies if the defect is significant.
Response: within 14 days. No reply means acceptance. Fulfillment: immediate repair/replacement; price reduction – refund difference; withdrawal – refund upon receiving goods.
Warranty: if applicable – independent of statutory rights.
Electronic services: complaints regarding website – email; reply within 14 days.
Business Clients (non-Consumers): statutory warranty excluded to the fullest extent; liability limited to order value.
§ 8. ADR, Terms Changes, Final Provisions
ADR: Consumers may use mediation/arbitration at IH and consumer ombudsmen. Info at UOKiK and IH websites. Seller is not obliged to join ADR unless decided otherwise.
EU ODR platform: Consumers may use https://ec.europa.eu/consumers/odr
Terms changes: for valid reasons (law, payments, delivery, offer). Clients will be notified at least 7 days in advance by email and website notice. Changes do not affect rights already acquired. No acceptance → option to delete Account.
Applicable law: Polish law.
Jurisdiction: for Consumers – general courts under applicable laws; for Entrepreneurs – court competent for Seller's seat.
Contact: biuro@teazen.pl – we respond as soon as possible.
(Terms prepared as per legal status on 10.11.2025)